Can I exchange the product?

We do not offer product exchanges.

The product may be returned in accordance with our return policy. Once we receive and inspect the item to ensure it meets the return conditions, a refund will be issued for the product.

How to Return a Product

• Contact our customer service team to submit your return request.
• Provide your order number, the products you wish to return, and the reason for the return.
• You will be provided with return instructions.
• Pack the product securely and send it back to us.
• Share the shipment details with our customer service team after sending the package.

Return Conditions

• Returns can be requested within 14 days of the delivery date.
• The product must be unused and unopened.
• The product must be returned in its original packaging with all included accessories.
• Damaged or used products will not be accepted for return.
• If the entire order is returned, any promotional gift included with the order must also be returned.

Shipping Fees

The customer is responsible for the return shipping costs.

You will be informed of the return shipping fee before the return is processed. Depending on the store's policy, this fee may be deducted from your refund.

Refunds

Once the product has been received and inspected, the refund will be processed using the original payment method or in accordance with the store's refund policy.

It may take several business days for the refunded amount to appear in your account, depending on your bank or payment service provider.

Important Notes

• Any product that has been opened or used will not be accepted for return.
• The store reserves the right to reject any return request that does not meet the return conditions.
• Please keep your invoice until the return period has expired.